Privacy Policy

1. Information We Collect

At Services Cooling Zone, we collect information that is necessary to provide you with our services. This includes:

• Personal Detail: Name, phone number, and physical address for service delivery.
• Service Detail: Type of appliance, issues reported, and service history.
• Communication Data: Records of your interactions with us via our website, WhatsApp, or phone calls.

2. How Information is Used

We use the collected information for the following purposes:

• To process and confirm your service bookings.
• To communicate with you regarding schedules, updates, and service completion.
• To dispatch our technicians to your specified location.
• To improve our service quality and customer support experience.

3. WhatsApp & Phone Communication Usage

By providing your phone number, you consent to receive communications from us via WhatsApp or direct calls. We use these channels primarily for:

• Sending booking confirmations and technician arrival updates.
• Sharing service quotes and invoices.
• Collecting feedback after a service is completed.

We do not send spam messages. You can opt-out of marketing communications at any time by notifying us.

4. Data Protection & Security

We take the security of your personal data seriously. We implement reasonable administrative and technical measures to protect your information from unauthorized access, loss, or misuse. Access to your personal details is restricted to authorized employees who need the information to perform their duties.

5. Third-Party Services

We may use third-party tools to facilitate our operations:

• Google Maps: To locate your address for service delivery.
• WhatsApp: As a primary communication and booking tool.

These third parties have their own privacy policies governing how they handle your data.

6. Cookies

Our website may use basic cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences. You can disable cookies through your browser settings, though some features of the site may not function properly as a result.

7. User Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request corrections to any inaccurate or incomplete data.
• Request the deletion of your data once our service engagement has ended.

8. Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this page periodically for any updates.

9. Contact Information

If you have any concerns or questions about your privacy, please contact us: